Google is testing a brand new messaging characteristic that may permit prospects to ship messages to the customer support e mail tackle supplied in your Google Service provider Heart account. Google has invited choose retailers to take part on this pilot through e mail.
We’ve reached out to Google and can replace this text as extra particulars turn into out there. Tip of the hat to Kirk Williams for bringing this to our consideration.
Why we care. Offering potential prospects with a solution to contact retailers through Google Procuring might enhance the worth of the platform for each retailers and prospects. Profitable over extra customers and retailers will even assist strengthen Google as a purchasing vacation spot, serving to it compete with the likes of Amazon, eBay and different marketplaces.
The corporate has not introduced when (or whether or not) this characteristic will turn into extensively out there.
What Google stated within the e mail. “We’re excited to announce a brand new messaging pilot that will help you join with prospects and enhance your gross sales by means of Google Procuring,” Google wrote within the e mail. “This elective characteristic will permit prospects to ship messages to the customer support e mail tackle you’ve supplied in your Service provider Heart account.”
“We anticipate that questions will usually be about product availability or specs, and imagine that it will enhance buyer belief and visitors to your website,” the corporate additionally stated.
Retailers which have acquired this e mail can choose into the pilot by finishing the related questionnaire.
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