The price of dangerous communication is skyrocketing — what CMOs must know



The stakes are excessive for entrepreneurs right this moment to adapt and scale their operations. Developments just like the hybrid work shift and the looming metaverse have cemented our digital actuality whereas workforce and buyer calls for proceed to escalate and create new challenges. In consequence, it’s by no means been extra perplexing for CMOs to handle and develop their organizations successfully.

But, many don’t understand there may be one neglected situation that’s significantly costing their organizations—one which, if addressed, might considerably improve their enterprise: poor communication.

That’s what new analysis by Grammarly and The Harris Ballot discovered. The “State of Enterprise Communication” survey of enterprise leaders and information employees reveals that poor office communication is a pervasive drawback burdening companies and workers alike. Actually, the research estimates a $1.2 trillion annual loss amongst U.S. companies because of poor communication—or roughly $12,506 per worker yearly.

The findings are particularly related for communications-heavy groups like advertising as they have interaction with one another, consumers, and clients throughout new digital touchpoints and channels. And whereas the price alone is staggering, the findings go a lot deeper—illuminating the far-ranging impacts of ineffective communication right this moment and the necessity to basically rethink productiveness and engagement within the office.

Let’s take a more in-depth take a look at what the analysis reveals and the implications for entrepreneurs to reach the following period.

Increase productiveness and profitability with efficient communication

Efficient communication throughout groups, clients, and prospects is crucial as office calls for evolve. Practically all enterprise leaders surveyed (93%) acknowledge that efficient communication is the spine of their enterprise. From emails to paperwork to pings, workers report spending virtually 20 hours every week (19.93) on written communication alone—or half of the standard 40-hour workweek. 

On the identical time, the analysis suggests poor communication is rampant within the office—with direct results on enterprise outcomes. Practically three in 4 enterprise leaders (72%) say their group struggled with speaking successfully over the past yr. Furthermore, they estimate groups lose the equal of practically a complete workday every week (7.47) because of poor communication points akin to resolving unclear communications or following up on asks.

That’s as much as a fifth of workers’ time that they might reclaim with higher communication. The implications of not addressing the problem are important: Over 9 in 10 enterprise leaders say poor communication impacts productiveness, morale, and development, citing impacts akin to elevated prices, missed or prolonged deadlines, and reputational erosion. One in 5 leaders even reported shedding enterprise or offers because of poor communication.

As CMOs look to scale, overcoming the impression of poor communication is pivotal to attaining development and profitability.

Ship an distinctive worker expertise with higher communication

Past the direct value advantages, the oblique benefits of bettering communication are simply as important to enterprise success.

Particularly, leaders have a brand new urgency to enhance the worker expertise as report numbers of employees proceed leaving their jobs. The Grammarly and Harris Ballot information reveals most enterprise leaders (57%) cited worker satisfaction and retention as a high precedence this yr, even forward of group productiveness and buyer satisfaction.

However the findings additionally reveal hyperlinks between poor communication and worker morale and turnover. Nearly all of workers (86%) expertise communication points at work, and so they report elevated stress as the highest impression. These experiencing miscommunications a number of instances a day usually tend to really feel pressured. Leaders reporting increased worker retention are additionally extra prone to have higher communication.

Any breakdowns within the communication course of decelerate and frustrate workers, with domino results on productiveness, engagement, and the client expertise. As workforce wants proceed to evolve, bettering communication with larger readability and empathy and nurturing confidence amongst workers are crucial.

Harness new instruments to underpin the digital office

Practically two years into the shift to distant and hybrid work, groups nonetheless don’t have the instruments they want for fulfillment in a digital setting. Regardless of on a regular basis they spend speaking, the analysis reveals leaders (88%) and workers (63%) alike want they’d higher instruments to speak successfully.

Particularly, written communication takes up a lot of workers’ day-to-day. Over half (57%) say they impart in a written format more often than not, and electronic mail stays the preferred and most popular technique, forward of digital video conferences and text-based chat. Groups can also be interacting greater than leaders even know: They estimate their groups spend 29% of their time collaborating with others when workers say it’s practically half their time (49%).

A extra dispersed office creates extra alternatives for misunderstanding, and CMOs should rethink know-how investments to equip groups to remain in sync and productive. AI and automatic applied sciences can be found that may assist increase and optimize groups’ communication in all of the locations they’re already working. Platform-agnostic options, like AI communication help from Grammarly Enterprise, combine into present methods and channels to reinforce the standard and effectivity of communication throughout the board.

By revisiting lagging know-how, CMOs can recapture the time misplaced to poor communication whereas delivering extra impactful engagement with clients and workers.

The underside line

Now greater than ever, efficient communication is the linchpin of organizations that may decide their efficiency. CMOs can not afford to disregard the price of poor communication—those who put money into constructing higher practices, bridging communication gaps at each stage, and empowering groups with the proper instruments will see their companies attain new heights.


The “State of Enterprise Communication” report relies on a survey performed on-line by The Harris Ballot in October 2021 amongst 1,001 information employees and 251 enterprise leaders within the U.S.

For full methodology and extra findings on the excessive value and enterprise impression of poor office communication, obtain the report, “The State of Enterprise Communication: The Spine of Enterprise Is Damaged,” and go to

This text was written by Dorian Stone, head of organizations income, Grammarly.

About The Creator

Grammarly is on a mission is to enhance lives by bettering communication. Day-after-day, 30 million individuals and 30,000 groups world wide depend on Grammarly to jot down with confidence and obtain outcomes. Grammarly Premium elevates communication for particular person college students and professionals, Grammarly Enterprise drives organizations of all sizes to speed up enterprise outcomes, and Grammarly for Builders empowers builders to reinforce the communication expertise for his or her finish customers. On common, Grammarly Enterprise clients see a 20% enhance in effectivity and as much as a 30% enhance in buyer satisfaction.



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